0 - 11 Years
Gurgaon, Ghaziabad, Greater Noida, Noida
Call Center Representative Job Responsibilities:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Call Center Representative Job Duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Call Center Representative Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building
|Salary||1 Lac To 4 Lac P.A.|
|Industry||IT Hardware / Technical Support / Telecom Engineering|
|Work Experience||0 - 11 Years|
|Qualification||Secondary School, Vocational Course, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, Other Master Degree, Post Graduate Diploma, Other Doctorate Degree, Some Tertiary Coursework|
|Contact Person||Mr. Pramod Kumar|
|Address||374, Niti Khand-I, Indirapuram, Ghaziabad|