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Callcenter Executive

0 - 11 Years

Gurgaon, Ghaziabad, Greater Noida, Noida


Job Description

Call Center Representative Job Responsibilities:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Call Center Representative Job Duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Call Center Representative Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building

Salary 1 Lac To 4 Lac P.A.
Industry IT Hardware / Technical Support / Telecom Engineering
Work Experience 0 - 11 Years
Qualification Secondary School, Vocational Course, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, Other Master Degree, Post Graduate Diploma, Other Doctorate Degree, Some Tertiary Coursework

Key Skills

telecaller bpo calling

Company Profile

Contact Person Mr. Pramod Kumar
Address 374, Niti Khand-I, Indirapuram, Ghaziabad
Mobile 8506601040
Email ID jobwsd@gmail.com