jobwsd@gmail.com |
+91-8506010400 |
Gurgaon, Ghaziabad, Greater Noida, Noida
Call Center Representative Job Responsibilities:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Call Center Representative Job Duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Call Center Representative Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building
Experience | 0 - 11 Years |
Salary | 1 Lac To 4 Lac P.A. |
Industry | IT Hardware / Technical Support / Telecom Engineering |
Qualification | Secondary School, Vocational Course, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, MD/Medicinae Doctor, Post Graduate Diploma, Other Doctorate Degree, Some Tertiary Coursework |
Key Skills | telecaller bpo calling |
About Company
Contact Person | Mr. Pramod Kumar |
Address | 374, Niti Khand-I, Indirapuram, Ghaziabad |
Mobile | 8506601040 |
Email ID | jobwsd@gmail.com |
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